1. INFORMATION COLLECTION
By entering your personal information through the Site, applications and software provided by Conwy Motorhome hire or its licensors (collectively the "Platform"), you accept that we may retain your information and it may be held by Conwy Motorhome hire or by any third party company which processes it on our behalf.
When you use the Platform, we may ask for information such as your name, e-mail address, contact details and, if we are to take a payment from you, your bank account, debit card or credit card details. We may retain this information so that we can recognise you as a registered user and deliver the goods and/or services which we are required to deliver to you.
We may keep a record of your use of the Site to help us deal quickly with any problems you may experience with the Site and to improve the Site. We may also keep a record of any e-mail correspondence you send us. Telephone calls made to any customer service helpline we may provide may be recorded for monitoring and quality control purposes.
2. USE OF YOUR PERSONAL INFORMATION
All the information we collect via the Site or through correspondence with you is used to operate and improve the Site.
We may use the information you supply us with to enable third parties to carry out technical, logistical or other functions on our behalf.
We may conduct market research including statistical analysis of customer behaviour which we may disclose to third parties in depersonalised, aggregated form.
We may provide you with periodic communications (this may be by post, telephone, SMS or e-mail) about features, goods, services, events, promotions and special offers. Please let us know if you would prefer not to receive these communications.
We may make enquiries about you including searching your records held by organisations such as credit reference agencies. We may also check your details held by fraud prevention schemes.
If you default on payments, we may disclose your relevant details to debt collection agencies.
We may also use your personal information to prevent and detect fraud or abuses of the Site.
We may use your information to comply with any requirements imposed on us by law or court order.
We will not share your information with anyone else to enable them to send you direct marketing unless you agree otherwise. However, there are circumstances where it is necessary for us to share personal information in order for us to provide our goods and/or services. At all times where we use or disclose your information it will remain secure.
The only circumstances where we may share some of your information with others is when we are required to do so by law, in order to administer delivery of our goods and/or services to you, to our suppliers and service providers who process data on our behalf in the United Kingdom, and abroad, inside or outside the European Economic Area, and where required for business succession reasons.
It is important for you to protect against unauthorised access to any password you have with us and to your computer. Be sure to log out when using a shared computer.
5. ACCESS TO INFORMATION WE HOLD ABOUT YOU AND FURTHER INFORMATION
The Data Protection Act 1998 (the “Act”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.