Question 1

What age do i need to be to drive the campervan?

Accepted Answer

Must be over 25 and under 70 and held a licence for 2 years or more.
Older drivers can be accomodated but may need to pay a higher security deposit.

Question 2

Do I need a special driving licence?

Accepted Answer

All our campervans can be driven on a standard driving licence. More information can be found in our terms and conditions

Question 3

What if i have points on my driving licence?

Accepted Answer

Its OK as long as you don't have more than 3 points for minor convictions (speeding) and no major convictions (drink driving etc) on your license. No major accidents (involving claims above £5,000) in the last 3 years.  Failing to declare your points may result in a delay or cancelation of your hire.

Question 4

How old are the Campervans?

Accepted Answer

Our Campervans are typically under 5 years old but may vary, they are all owned outright by ourselves and we take great pride in presenting them in perfect condition. You will be given ample opportunity to inspect them prior to your departure to make sure you're happy. All we ask is that you return them in the same condition they went out.

Question 5

Can I come and have a look at them before I decide?

Accepted Answer

Of course you can, You should call to arrange a visit and to make certain the ones you want to see at are onsite.

Question 6

Are they manual or automatic gearboxes?

Accepted Answer

Our campervans have manual gear boxes

Question 7

Can I take it outside the UK?

Accepted Answer

Our White campervan is insured to go to the EU, our silver and two tone campervans must stay within the UK.

Question 8

Do you have pet-friendly campervans?

Accepted Answer

Yes we allow dogs in our campervans, you can add them onto your booking once you have selected your campervan.

Question 9

Do we have to replace the Camping gas bottle we’ve used?

Accepted Answer

Gas bottles are provided within the cost of hiring one of our campervans, you do not need to replace the gas you have used.

Question 10

Does the campervan come with bedding?

Accepted Answer

Bedding is not provided, you must bring your own bedding, towels and linen. 
only a mattress protector is provided.

Question 11

Can I fit child seats, do they have Isofix?"

Accepted Answer

Yes, there are two isofix points in the back seats of the silver and two tone campervans. The white campervan does not have isofix.

Question 12

Is there a minimum number of nights for a booking?

Accepted Answer

The minimum hire period is 3 nights

Question 13

Is there a limit on mileage?

Accepted Answer

No, you have unlimited milage within the UK

Question 14

Is breakdown cover included?

Accepted Answer

Yes all our campervans are covered for breakdown and recovery across the UK.

Question 15

How much notice do you need to give?

Accepted Answer

During the kids summer holidays we get very booked up with hires typically running Friday to Friday each week. During July and August you need to book in advance. Out of season hires can be booked last minute depending on availability but we need at least 24 hours advance notice. Feel free to give us a call for last minute bookings.

Question 16

What time and days can I collect my campervan?

Accepted Answer

Collection is after 2pm until 5pm on the first day, on occasions it may be possible to collect earlier but don’t rely on this, give us a call and we can advise if early pick up is possible.

Question 17

When do I need to return it by?

Accepted Answer

Unless agreed in advance, all Campervans must be returned by 11am on the final day of hire. This is particularly important in the high season when we have very tight turnaround times.

Question 18

Can I leave my car with you?

Accepted Answer

No, we cannot have cars left on site however there is road side parking next to our office

Question 19

What do I need to bring with me on the day?

Accepted Answer

Drivers will need to come holding their license, National Insurance number plus another two forms of ID with your name and address on it (utility bill, official letter etc) and a credit or debit card (in their name) to pay the security deposit. Security deposits are taken on the day of hire, everything else is paid in advance.

Question 20

How do security deposits work and when do I get the money back?

Accepted Answer

A security deposit of £750 is taken on credit/debit card on the day of picking up your campervan. This is then released back to you on the day you bring the campervan back given everything is ok with no major issues. The security deposit usually takes 5-10 days to appear back in your account depending on who you bank with.

Question 21

How do you deal with damages?

Accepted Answer

Damages that have occurred whilst the campervan has been hired will be looked at and taken into account on your return. We will price up the cost of the repair and take this from the security deposit.

Question 22

What happens if I've paid in full but then have to cancel ?

Accepted Answer

We will offer you the chance to postpone the booking, this is subject to availability. Please see our terms and conditions for our cancellation policy.

Holiday insurance cover is advised to safegaurd against this possibility.

Question 23

I've never been in a campervan before how does it work?

Accepted Answer

Many of our customers are first timers, don't panic. Everyone gets a thorough handover and instructed on how everything works before their hire starts: hot water, heating, control panels, gas and electric, bed making. By the second night you'll be doing it like a pro. If you get stuck the best thing to do is ask someone in a campervan on your campsite, they'll be only too happy to help. If you're really stuck you can always call us!

Question 24

Where can I stay in my campervan?

Accepted Answer

Provided you are on private property and you have the permission of the landowner to park there, you can park pretty much anywhere and sleep. Don't park on the side of the road, you will likely get moved on in the middle of the night. Your best bet is to plan a route and book into somewhere official. There are hundreds of campsites and caravan parks around the UK. These range from farmers fields to purpose built resorts. In the summer months book well in advance, particularly around July and August time.

Question 25

What is your policy regarding smoking in a campervan?

Accepted Answer

We operate a no smoking policy in the campervans for obvious reasons, please smoke outside and avoid ashtrays inside the campervans. There is a fine for smoking in the campervans, more info in our terms and conditions.

Question 26

Does the fridge work even when you're not plugged into an electrical supply?

Accepted Answer

Yes, they will work off the battery in the campervan

Frequently Asked Questions

Frequently asked questions