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Frequently Asked Questions
Frequently asked questions
General1
Its OK as long as you don't have more than 3 points for minor convictions (speeding) and no major convictions (drink driving etc) on your license. No major accidents (involving claims above £5,000) in the last 3 years. Failing to declare your points may result in a delay or cancelation of your hire.
Our Campervans are typically under 5 years old but may vary, they are all owned outright by ourselves and we take great pride in presenting them in perfect condition. You will be given ample opportunity to inspect them prior to your departure to make sure you're happy. All we ask is that you return them in the same condition they went out.
During the kids summer holidays we get very booked up with hires typically running Friday to Friday each week. During July and August you need to book in advance. Out of season hires can be booked last minute depending on availability but we need at least 24 hours advance notice. Feel free to give us a call for last minute bookings.
Drivers will need to come holding their license, National Insurance number plus another two forms of ID with your name and address on it (utility bill, official letter etc) and a credit or debit card (in their name) to pay the security deposit. Security deposits are taken on the day of hire, everything else is paid in advance.
A security deposit of £750 is taken on credit/debit card on the day of picking up your campervan. This is then released back to you on the day you bring the campervan back given everything is ok with no major issues. The security deposit usually takes 5-10 days to appear back in your account depending on who you bank with.
Many of our customers are first timers, don't panic. Everyone gets a thorough handover and instructed on how everything works before their hire starts: hot water, heating, control panels, gas and electric, bed making. By the second night you'll be doing it like a pro. If you get stuck the best thing to do is ask someone in a campervan on your campsite, they'll be only too happy to help. If you're really stuck you can always call us!
Provided you are on private property and you have the permission of the landowner to park there, you can park pretty much anywhere and sleep. Don't park on the side of the road, you will likely get moved on in the middle of the night. Your best bet is to plan a route and book into somewhere official. There are hundreds of campsites and caravan parks around the UK. These range from farmers fields to purpose built resorts. In the summer months book well in advance, particularly around July and August time.
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